Ultimutt DogZone

The 'Ultimutt' Place for Dogs & Cats

Welcome to Ultimutt DogZone

Grooming Policies

We hope you do understand that we always have the pet's safety and comfort in mind.

Please do not talk to or distract pets that are being groomed (this includes your own pet!) This is for the safety of the pet being groomed. Owners/clients who insist on distracting pets may be asked to wait outside until the groom is finished.

All pets must either be on lead or in a carrier basket when entering the salon.

We do NOT tolerate no-shows and tardiness. Because we operate on an appointment basis, our time is very valuable and we do not have time to waste waiting on clients who 'forgot' their appointments. Those time slots can be easily filled with people who want an appontment and will show up for it.

If you are more than 15 minutes late for your appointment, your appointment may be cancelled.

Clients who fail to show up to an appointment without giving 24 hour prior notice of cancellation will need to pre-pay for future bookings, and a £10 charge will be added.

We will not re-accept clients who 'NO-SHOW' more than once. If another appointment is scheduled, Pre-Payment for services is required.

Severely Matted/Knotty pets: If your pet is extremely matted and the coat neglected, we may suggest taking all the coat off or have you take your pet to your vet for treatment. This is because it is unfair and cruel to force your pet to go through the stress involved to demat the coat. Although we do our best to save what coat we can, in extreme cases where this is not possible the coat must be taken off. We abide by the Animal Welfare Act and will NOT, under any circumstances, subject a pet to poor treatment to demat a severly knotted coat. *Please note: Matted pets are charged additional fees at an hourly rate because of the time it takes to groom them.

If your pet has fleas, we will be giving a flea bath. NO EXCEPTIONS (additional charges apply)

We lack the space to keep your pet more than the alloted time to groom him/her. Our salon works on a 'one pet in, one pet out' rotation. If you are more than an hour late without notification in collecting your pet, you may be charged a holding fee of £5 for each hour after your collection time.

We do not sedate pets, nor will we groom a pet that has been sedated. If your pet has behaviour problems regarding grooming, please contact us to discuss our rehabilitation programme.

For the safety of your pet and staff, we have the right to refuse any animal that poses a risk of injury to itself or others. In some cases, this may mean your pet being sent home and then returning on another day to complete the groom. We would rather have your pet enjoy his/her grooming experience than be subjected to unfair risk or stress by continuing the groom.

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2 Birchfield Road Cheadle Heath, Stockport SK3 0SY